Refund policy

Customer satisfaction is important to Ai Change, LLC. If you are not satisfied with your Claspies, please send us an email (info@aichange.com) within 30 days of purchase explaining the reason for your return along with a copy of your invoice.

Please note that Ai Change, LLC adheres to the strictest Health Code regulations that pertain to the underwear industry, and refunds/replacements will be provided for manufacturing defects only as returned merchandise will not be resold. All returned Claspies will be subject to a thorough inspection and refunds/replacements will be issued based on our discretion. All merchandise purchased with a promotional discount will be refunded based on the price paid. Additionally, all refunds will exclude shipping and handling costs. Please allow 1-2 billing cycles from the day you ship your package for your account to be credited.

Please ship returns to the following address via a pre-paid, insured and trackable method of delivery, such as UPS, FedEx or certified mail, and save all receipts and documents that may be used to track the delivery.

Ai Change, LLC
Attn: Returns
4750G Almaden Exwy, Suite 269
San Jose, CA 95118
phone: 408.429.2866