Policies
Payment authorization and verification must be received prior to shipping all orders.
- United States (48 contiguous states):
- Standard orders ship from our location within 2 business days via USPS.
- Expedited orders ship same day as long as the order is received prior to 11am (PST) Monday - Friday (excluding holidays).
- International:
- Taxes, duties, tariffs and handling fees can vary and are the responsibility of the customer.
- International orders are required to ship to billing location only.
Returns & Replacements
Customer satisfaction is important to Ai Change, LLC. If you are not satisfied with your Claspies, please send us an email (info@aichange.com) within 30 days of purchase explaining the reason for your return along with a copy of your invoice.
Please note that Ai Change, LLC adheres to the strictest Health Code regulations that pertain to the underwear industry, and refunds/replacements will be provided for manufacturing defects only as returned merchandise will not be resold. All returned Claspies will be subject to a thorough inspection and refunds/replacements will be issued based on our discretion. All merchandise purchased with a promotional discount will be refunded based on the price paid. Additionally, all refunds will exclude shipping and handling costs. Please allow 1-2 billing cycles from the day you ship your package for your account to be credited.
Please ship returns to the following address via a pre-paid, insured and trackable method of delivery, such as UPS, FedEx or certified mail, and save all receipts and documents that may be used to track the delivery.
Ai Change, LLC
Attn: Returns
4750G Almaden Exwy, Suite 269
San Jose, CA 95118
phone: 408.429.2866
- Privacy Policy
- Ai Change, LLC values our customers’ privacy and we are in compliance with all applicable data protection laws to assure privacy. With your permission only, we will contact you via email regarding news and promotions. Participants can remove themselves at any time.
- Security Policy
- The Claspies website is built on a level 1 PCI-DSS compliant eCommerce platform to ensure the safety of your payment and personal information.
Updating Account Information
- Customers are responsible for maintaining the accuracy and completeness of personal information; and may review, change or correct information at any time by accessing your account information on the website or calling our customer service department (408.429.2866).
- Legal
- Copyright 2014. Ai Change, LLC, Ai Change, Claspies are property of Ai Change, LLC. The Claspies trademark is registered with the USPTO. Claspies is patent-pending.
